For Physical Store Exchange

An item purchased at gingersnaps.com.ph in the Philippines may be exchanged at An item purchased at can be exchanged at any Gingersnaps boutique in the Philippines.
To request an exchange, please contact our Customer Service Support via our Facebook Page or via email at customerlove@ginersnaps.com.ph
Visit our Stores List to choose your preferred branch.
Customers must present a printed version or a screenshot of the order confirmation email.
Exchange requests without confirmation from our Customer Service Support will not be accommodated.
Ask for assistance from one of our store staff to process the exchange. any company-owned Gingersnaps boutique near you.
Print or take a screenshot of the order confirmation email that was sent to you.
Visit the nearest Gingersnaps Boutique in your area. Click here for the Stores List.
Ask for assistance from one of our store staff to process the exchange and present your order confirmation

Gift Exchange

An item ordered as a gift at gingersnaps.com.ph can be exchanged at any Gingersnaps boutique in the Philippines.
To request an exchange, please contact our Customer Service Support via our Facebook Page or via email at customerlove@ginersnaps.com.ph
Kindly indicate the reason for request and include a photo of the waybill and a photo of the received item.
Visit our Stores List to choose your preferred branch.
Gift Exchange requests without confirmation from our Customer
Service Support will not be accommodated.

An item purchased at gingersnaps.com.ph may be exchanged via the customer’s preferred courier service.
To request an exchange, please contact our Customer Service Support via our Facebook Page or via email at gingersnaps.com.ph
We do not entertain self drop-off and self pick-up at our warehouse.
Exchange requests without confirmation from our Customer Service Support will not be accommodated.
All exchange requests will undergo evaluation to confirm the condition of the item/s.
The total shipping cost for the entire exchange process will be shouldered by the customer

Exchange must be processed within the return timeframe: 14 days after delivery for apparel, and 5 days after delivery for bags and accessories.
Item/s for exchange must be unused and unwashed with all tags and labels still attached.
We cannot guarantee the availability of the requested item/s as stocks may vary. In cases of unavailability, our Customer Service Support will be in touch with the customer.
The customer may exchange the item they received for a different item of the same price. If the replacement item is of higher price, the customer shall pay for the amount difference. If the customer chooses to exchange it with a lower-priced item, the excess amount will be forfeited.
Exchange is valid for regular items only. Requests to exchange bundle items and sale items will not be accommodated, unless there are damages or defects on the item/s.
Accessories are not valid for exchange due to sanitary reasons.
For exchanges with reasons not included in the list above (e.g. change of size, etc.), the customer shall shoulder all shipping costs.

Exchange may be rejected if the request is non-compliant with the policy. Please take note that the following are invalid reasons for exchange:

Change of mind - The customer decides they no longer want or need the product they received.
Dissatisfaction - The customer is unsatisfied even though they received the correct item, exactly as described on the product page, with no missing parts or damage.