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Physical Store Exchange

An item purchased at in the Philippines may be exchanged at any company-owned Gingersnaps boutique near you.

Store List 

Please contact our Customer Service Support via website chat to request an exchange All exchange requests will be evaluated to confirm its condition.

Conditions and Reminders

Exchanges must be within 14 days from the date of delivery.

Item/s for exchange must be unused and unwashed with all tags and labels still attached on the clothes.

We cannot guarantee the availability of the item/s as stocks vary per boutique. You may exchange it to a different item of the same amount. If the item is of higher price you shall pay for the amount difference. If you choose to exchange it with a lower-priced item, the excess amount will be forfeited.

Our boutiques do not refund online orders.

Undergarments, swimsuit and accessories are not valid for exchange due to sanitary reasons.

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