For Physical Store Exchange

• An item purchased at gingersnaps.com.ph in the Philippines may be exchanged at any company-owned Gingersnaps boutique near you.

• Print or take a screenshot of the order confirmation email that was sent to you.

• Visit the nearest Gingersnaps Boutique in your area. Click here for Store List

• Ask for assistance from one of our store staff to process the exchange and present your order confirmation

Gift Exchange

• If you received an item ordered through gingersnaps.com.ph in the Philippines as a gift, you may exchange it at any company-owned Gingersnaps boutique near you.

• Please contact our Customer Service Support via email at customerlove@gingersnaps.com.ph to request an exchange. 

• In your email, please include a photo of the waybill, photo of the item you want to exchange, and indicate the reason for your request.

• Gift Exchange requests at the physical stores without confirmation from our Customer Service Support will not be accommodated. 

Exchange via Gingersnaps Warehouse

• An item purchased at gingersnaps.com.ph in the Philippines may be exchanged through our  Gingersnaps warehouse. 

• To request an exchange, please contact our Customer Service Support via email at customerlove@gingersnaps.com.ph.

• We do not entertain self drop-off and self pick-up at our warehouse.

• All exchange requests will be evaluated to confirm the condition of the item/s.

 

CONDITIONS AND REMINDERS

• Exchange must be within the return time frame
• Apparel – 14 days from delivery
• Footwear/Bags/Accessories/Novelty Items – 5 days from delivery

• Item/s for exchange must be unused and unwashed with all tags and labels still attached on the clothes.

• We cannot guarantee the availability of the item/s as stocks may vary. 

• You may exchange it for a different item of the same amount. If the item is of higher price, you shall pay for the amount difference. If you choose to exchange it with a lower-priced item, the excess amount will be forfeited.

• Exchange is valid for REGULAR items only.  Requests to exchange bundle items and sale items will not be accommodated (unless reason is valid, e.g. damaged or defective).

• Undergarments, swimsuits, and accessories are not valid for exchange due to sanitary reasons.

• Our boutiques do not refund online orders. 

 

VALID REASONS FOR EXCHANGE

 

• Damaged and Defective Item – item (or a part of the item) received is damaged or has defect.

• Item does not match description/pictures – item received does not match what was shown in the product description/listing.

• Received a wrong item – item delivered is different from what was ordered.

• Incomplete/Missing Part of an Item – package delivered is incomplete or missing an essential part.

Exchange may be rejected if the request is non-compliant with the policy. Please take note that the following are invalid exchange reasons:

• Change of mind – the buyer suddenly decides they don’t want/need the item received.

• The product received does not meet buyer expectations but is exactly as described on the product page – the buyer failed to read the product page and is disappointed with the item received.

If you still want to request an exchange for reasons not included in the list above (e.g. change of size, etc.), you shall shoulder all shipping cost (for courier pickup and delivery).